Tay, an AI chatbot that learns from previous interaction, caused major controversy due to it being targeted by internet trolls on Twitter. The bot was exploited, and after 16 hours began to send extremely offensive Tweets to users. This suggests that although the bot learnt effectively from experience, adequate protection was not put in place to prevent misuse.[56]
The word bot, in Internet sense, is a short form of robot and originates from XX century. The modern use of the word bot has curious affinities with earlier uses, e.g. “parasitical worm or maggot” (1520s), of unknown origin; and Australian-New Zealand slang “worthless, troublesome person” (World War I -era). The method of minting new slang by clipping the heads off respectable words does not seem to be old or widespread in English. Examples: za from pizza, zels from pretzels, rents from parents, are American English student or teen slang and seem to date back no further than late 1960s.[3]
There has been a great deal of controversy about the use of bots in an automated trading function. Auction website eBay has been to court in an attempt to suppress a third-party company from using bots to traverse their site looking for bargains; this approach backfired on eBay and attracted the attention of further bots. The United Kingdom-based bet exchange Betfair saw such a large amount of traffic coming from bots that it launched a WebService API aimed at bot programmers, through which it can actively manage bot interactions.
A rapidly growing, benign, form of internet bot is the chatbot. From 2016, when Facebook Messenger allowed developers to place chatbots on their platform there has been an exponential growth of their use on that forum alone. 30,000 bots were created for Messenger in the first six months, rising to 100,000 by September 2017.[8] Avi Ben Ezra, CTO of SnatchBot, told Forbes that evidence from the use of their chatbot building platform pointed to a near future saving of millions of hours of human labour as 'live chat' on websites was replaced with bots.[9]

However, web based bots are not as easy to set up as a stand-alone chatbot application. Setting up a web-based chatbot requires at least minimal experience with HTML, JavaScript and Artificial Intelligence Markup Language (AIML). Additionally, any sort of “fancy” features, such as Text To Speech, or an animated avatar, would have to be created and integrated into your chatbot’s page, and certain features, such as voice recognition, are either unavailable, or are severely limited.
Human touch. Chatbots, providing an interface similar to human-to-human interaction, are more intuitive and so less difficult to use than a standard banking mobile application. They doesn't require any additional software installation and are more adaptive as able to be personalized during the exploitation by the means of machine learning. Chatbots are instant and so much faster that phone calls, shown to be considered as tedious in some studies. Then they satisfy both speed and personalization requirement while interacting with a bank.

Human touch. Chatbots, providing an interface similar to human-to-human interaction, are more intuitive and so less difficult to use than a standard banking mobile application. They doesn't require any additional software installation and are more adaptive as able to be personalized during the exploitation by the means of machine learning. Chatbots are instant and so much faster that phone calls, shown to be considered as tedious in some studies. Then they satisfy both speed and personalization requirement while interacting with a bank.
Have you ever dreamed about creating your own chat bot that asks users a few simple questions and, based on human replies, creates new questions to continue the conversation, possibly an endless conversation? Have you thought about putting this chat bot on your Facebook page? Nothing simpler than creating a chat bot by reading and following this step-by-step guide Writing your first Facebook chat bot in PHP using Jaxl library written by a PHP developer Abhinav Singh.
In one particularly striking example of how this rather limited bot has made a major impact, U-Report sent a poll to users in Liberia about whether teachers were coercing students into sex in exchange for better grades. Approximately 86% of the 13,000 Liberian children U-Report polled responded that their teachers were engaged in this despicable practice, which resulted in a collaborative project between UNICEF and Liberia’s Minister of Education to put an end to it.
Companies use internet bots to increase online engagement and streamline communication. Companies often use bots to cut down on cost, instead of employing people to communicate with consumers, companies have developed new ways to be efficient. These chatbots are used to answer customers' questions. For example, Domino's has developed a chatbot that can take orders via Facebook Messenger. Chatbots allow companies to allocate their employees' time to more important things.[10]

“It’s hard to balance that urge to just dogpile the latest thing when you’re feeling like there’s a land grab or gold rush about to happen all around you and that you might get left behind. But in the end quality wins out. Everyone will be better off if there’s laser focus on building great bot products that are meaningfully differentiated.” — Ryan Block, Cofounder of Begin.com
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